Information We Collect

• Personal Information: Name, email address, account credentials, and payment information.
• Sensitive Health & Financial Information: When you upload medical bills, we process the images, text, and data contained within them. This may include Patient Names, Account Numbers, Medical Codes (CPT/ICD), Treatment Dates, Provider Names, and Financial Balances.
• Usage Data: Device information, IP address, and how you interact with our AI tool.

How We Use Your Information

We use your information strictly to:

• Provide and operate the Service (e.g., analyzing the uploaded bills via our AI models).
• Communicate with you regarding your analysis results.
• Maintain the security and integrity of our platform.

We DO NOT use your personally identifiable medical bills to train our foundational AI models. Your data is processed solely to provide you with the analysis requested.

HIPAA and Direct-to-Consumer Notice

Life Agents, LLC operates as a direct-to-consumer software service. Depending on the nature of your interaction and the source of the data, we may not be considered a "Covered Entity" under the Health Insurance Portability and Accountability Act (HIPAA). However, we treat your sensitive medical billing data with the highest security standards, encrypt it in transit, and comply with the Federal Trade Commission's (FTC) Health Breach Notification Rule.

Data Sharing and Subprocessors

We do not sell your personal data. We only share data with trusted third-party service providers (such as secure cloud hosting and essential API providers) solely for the purpose of rendering the Service. These providers are bound by strict data processing and confidentiality agreements.

Data Retention and Deletion

We retain your uploaded medical bills only for as long as necessary to provide the analysis. You have the right to request the deletion of your data at any time via your account settings or by contacting us directly.

Contact Us

If you have privacy-related questions, contact us at:

Email: info@lifeagents.ai
Mail: Life Agents, LLC, 800 W El Camino Real Ste 310, Mountain View, CA 94040-2589