Is AI Overhyped in Customer Service?

Klarna just hit reverse on its AI-first strategy, rehiring humans after finding chatbots couldn't match the quality of real support. Turns out, most AI projects in business flop—only 1 in 4 delivers the promised results, and even fewer scale up. Are companies too quick to chase AI hype at the expense of customer experience? Would you trust a bot with your most important issues, or is human touch still king? Let’s debate! #AIdebate #CustomerExperience #TechTrends #Fintech #Innovation #Tech