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When a Customer Threatens a Bad Review… But They Weren’t Even Right?!

Wildest shift ever. Someone stormed out after being chased down for an unpaid bill—awkward, but it got sorted in seconds when another staff member confirmed they’d paid. Owner apologized, offered a free meal, but nope, they wanted a refund instead. We said no, and suddenly they’re threatening a bad review if we don’t give in. The kicker? They used their work email, and the out-of-office reply gave us their boss’s contact. Never seen someone try to flex like this over a mix-up that was fixed in minutes. #restaurantlife #customerdrama #complainthandling #Food

2025-05-28
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When a Customer Threatens a Bad Review… But They Weren’t Even Right?! | | zests.ai