$718 vanished from my bank account after Verizon claimed I upgraded my phone—except I didn’t. Instead of a refund, they offered me a Verizon credit, which felt like a slap in the face, especially right before the holidays. After hours on the phone and even a text confirming my refund, nothing changed until I filed complaints with the BBB and FCC. Suddenly, an executive called and my money was back. Turns out, I’m not alone—tons of people have had similar issues. If you’re on autopay, double-check your statements! Has anyone else dealt with this? What finally worked for you? #Business #EntrepreneurshipStartup #Verizon