I came to the Family Division Services already stressed, and after today’s experience, I left extremely disappointed and frustrated. I arrived at 9:00 a.m. sharp and patiently waited the entire day, expecting to be helped like everyone else. I sat there for nearly seven hours, watching people come and go, including many who arrived after me. Then, at around 4:00 p.m., I was told they were closed and that I would have to come back another day. After waiting all day, that’s the response I received. I was there before a lot of people, yet somehow I still wasn’t assisted. No one kept me informed or explained that I might not be seen. If they knew they couldn’t help everyone, they should have communicated that much earlier instead of making people waste an entire day. People take time off work, arrange transportation, and make sacrifices to come to these appointments. Having someone wait from 9:00 a.m. until 4:00 p.m. just to be told to come back is unacceptable. This level of customer service is poor, disrespectful, and shows a lack of consideration for the public. I sincerely hope this office improves its communication and treats people’s time with the respect it deserves. #Badservice