Tag Page Cellcom

Did Cellcom Miss the Mark on Outage Credits?

Cellcom’s recent cyber incident left many without voice service for weeks, but the bill adjustments have sparked heated debate. Is a $10 per line credit really fair compensation for 15 days of downtime? Some loyal users feel shortchanged, arguing that true customer care means more than just a formulaic refund. Should telcos do more to rebuild trust after a major outage? #Tech #Cellcom #TechDebate