linda42+Follow$300 perfume “delivered” to the wrong address and Sephora refuses refund 🙄Saw this online and it really stuck with me. A woman ordered Tom Ford Neroli Portofino using Sephora’s Same-Day Delivery. The driver left it at the wrong building. She didn’t receive it, didn’t sign for it, wasn’t contacted, and Sephora confirmed it was misdelivered. Despite that, they refused to issue a refund. It’s honestly frustrating to see a major retailer prioritize Uber delivery receipts over basic customer protection! The customer never got the item, and yet they acted like the matter was settled simply because the driver marked it “delivered.” So what can we actually do when we’re in this kind of situation? How can we push back and protect our rights as consumers? #CustomerExperience #Sephora #Beauty #Perfume 85Share
Sandra Escobar+FollowSephora & Ulta Just Slashed Return TimesBeauty lovers, heads up! Sephora and Ulta Beauty just made their return policies way stricter. Instead of 60 days, you now only get 30 days to return stuff for a full refund. After that, Ulta only gives you store credit up to 60 days, and Sephora might not take it back at all. Proof of purchase is a must, and don’t count on returns without a receipt. Basically, double-check before you buy—no more endless return window! #News #Sephora #UltaBeauty20Share
