Cleveland’s RTA is making big moves to put riders first—literally! Employees are now riding buses and trains, checking out stops, and chatting with passengers to see what’s working and what’s not. This hands-on approach is already making a difference, like adding real-time transit TVs after riders spoke up about timing issues. With nearly 1,200 trips taken to experience transit from the customer’s view, the RTA is showing it’s serious about listening and improving. What changes would make your commute better? Let’s talk about what matters most for our daily rides! #Transportation #Cleveland #RTA