Tag Page AIvsHuman

AI Replacements: Did Klarna Jump the Gun?

Klarna’s bold move to swap out human workers for artificial intelligence in customer service and marketing is now facing a major rethink. After cost savings and big promises, the company admits AI just couldn’t deliver the human touch customers expect. Is this a cautionary tale for companies betting big on automation, or just a bump in the road for smarter tech? Would you trust a chatbot with your complaints? #AIvsHuman #TechDebate #CustomerExperience #FutureOfWork