got hit with a $450 cleaning fee at avis—seriously?
I just dropped off my Avis rental after six days—nothing fancy, just a basic sedan. I figured I’d grab a coffee and come right back to rent another car since my plans changed and I needed wheels for a bit longer. When I got back, the desk agent tells me they need to close out my last rental and, oh by the way, there’s a $450 cleaning fee for pet hair. Pet hair? I don’t even have a pet with me! I ran back up to the garage, snapping photos of the car from every angle. It looked just like when I picked it up—maybe a little dust, but nothing crazy. I even asked the manager to come check it out with me. He barely glanced inside before launching into a story about his allergies flaring up the second he opened the door.
Honestly, I was fuming. If I hadn’t come back to rent again, I probably wouldn’t have found out about this charge until it hit my credit card weeks later. I spent the whole day calling Avis, getting bounced around, and finally the site manager calls me back and says, as a “courtesy,” he’ll drop the fee to $150. Still for pet hair I never saw!
It’s not the first time this has happened, either. Last time I rented from Budget, I got a random tire repair charge months after I returned the car. When I called, they said it was meant for someone else. How are we supposed to trust these companies when they tack on fees like this? Has anyone else run into these surprise cleaning or repair charges at rental car places, especially Avis or Budget?
#rentalcarwoes #avis #budget #Travel